Plumbing
Emergency calls, leak triage, after hours.
Your business doesn’t stop neither do we
Missed calls.
Missed jobs.
Not anymore.
Office Relay answers every call, 24 hours a day, asks the right questions, and books the job straight into your calendar. It does not take messages. It books work.
Answers in English, Spanish and 30+ other languages
Enterprise grade voice infrastructure99.9% uptimeAnswers in English, Spanish and 30+ languages
24/7
Every call answered, nights and weekends
< 3 sec
Average time to pick up
30 min
From sign up to live receptionist
30+
Languages your receptionist can answer in
Built for the work you do.
Your customers call about different things. Your receptionist knows the difference.
Electrical
Service calls, panel upgrades, safety issues.
HVAC
No heat, no cooling, maintenance scheduling.
Roofing
Storm calls, leak reports, estimate requests.
Restoration
Emergency water damage, 24/7 dispatch, insurance jobs.
Garage Door
Stuck doors, broken springs, same-day repairs.
A GOOD CALL FOR YOUR BUSINESS
Stay on the job. We’re on the phone.
No more voicemail. No more calling back to hear “we found someone else.”
Answers every call, day or night.
Early mornings. Late nights. While you’re on a job. Every caller gets a helpful answer, not a voicemail.
Books the job while you are still working.
We get the details, qualify the caller, and put the job on your calendar. You finish one job with the next already lined up.
Costs less than missing two calls a month.
A full-time front desk, without a full-time salary. Keep the work you’re already paying to bring in.
WHAT HAPPENS WHEN SOMEONE CALLS
Every call, handled.
Keep the number you have. We take it from there.
STEP 01
A customer calls your number
The same number on your truck and your website. Nothing changes for them.
STEP 02
We answer and get the details
Name, number, address, what they need, how urgent it is. Then we book it into your calendar.
STEP 03
You get a text
Who called, what they need, and when they are on the schedule. Finish the job you are on.
NOT A MESSAGE TAKER
It knows your trade. And it books the work.
Most answering services read from a script and take a message. Yours was trained on the work you actually do.
Turns the call into a booked job
It does not just take a name and number. It offers your next available window, confirms the address, and puts the job on your calendar before they hang up. The caller who was just getting a few quotes is already scheduled.
Knows the difference between urgent and routine
A burst pipe and a slow drain are not the same call. Each one gets handled the way you would handle it.
Answers the questions you get every day
Do you do tankless. Do you service my area. How soon can someone come out. Your customer gets a real answer instead of a callback.
Asks what you would ask
Is the water still running. Do you know where your shutoff is. How long has it been doing that. The details are already there when you pick up the job.
Answers in your customers’ language
English, Spanish and more than 30 others. Your Spanish speaking customers get a real conversation instead of a language menu, on a dedicated line you can put on your own ads.
Live call · Water heater leak
Caller
Hi, my water heater is leaking. There’s water all over the garage floor.
Office Relay
Sorry to hear that. Is the water still running, and do you know where the shutoff valve is?
Caller
It’s slowing down. I think the valve is on top of the tank.
Office Relay
If you can safely shut that valve off, go ahead. What’s the address?
Caller
1428 Elm Street.
Office Relay
Thanks. I have a technician free today at 2:00 PM. Should I book it?
Caller
Yes, please.
Office Relay
You’re booked for 2:00 PM today. You’ll get a text confirmation now.
Job bookedToday, 2:00 PM · Water heater leak · 1428 Elm St
STRAIGHTFORWARD PRICING
Pick your plan. Put your phone to work.
From a one-person operation to a growing team. We’ve got your calls covered.
Solo
$199 /mo
150 calls included
A reliable first point of contact.
- Answers 24/7 and qualifies callers
- Texts you every lead
- Call log in your portal
MOST POPULAR
Team
$249 /mo
350 calls included
More bookings. Less back and forth.
- Everything in Solo
- Books directly into your calendar
- Transfers urgent calls to your cell
- Call recordings and transcripts
Business
$449 /mo
800 calls included
Keep every location connected.
- Everything in Team
- Multiple numbers or locations
- Text follow up to callers who did not book
- Priority support
Enterprise
Let’s talk.
Custom pricing
For high call volume and multi location operations.
- CRM integration
- Custom call flows
- Dedicated onboarding
One time setup fee of $399.
Additional calls $0.45 each.
Add a dedicated line in another language for $49/mo each. Spanish, Mandarin, Vietnamese, Armenian, Tagalog and more.
LET’S TALK ABOUT YOUR BUSINESS
A better way to
answer your calls.
Have questions? Need a custom setup? Tell us a little about your business and we’ll find the right fit.
818-555-0100Your next job is calling.
Hear what your customers will hear. Try Office Relay for yourself.